Facilitating the Client Meeting for Professional Services
Course Description
Facilitating the Client Meeting for Professional Services is a two day program designed to teach PS consultants critical facilitation techniques for increasing meeting productivity and the value derived by attendees at PS-led events.
Participants will gain an understanding of facilitation, its methods and techniques, as well as demonstrate and reinforce their newly acquired skills by facilitating realistic, company-specific situations during the lab time.
Objectives
- Set the tone at the beginning of the facilitation with powerful Value Statements
- Build trust as a meeting leader
- Create a collaborative climate
- Increase participant involvement
- Use positive, collaborative language
- Apply advanced questioning techniques to encourage richer discussions
- Succeed with technical and non-technical attendees
- Disagree with attendees without offending them
- Avoid common barriers to effective listening
- “Process check” to ensure participant buy-in
- Keep the group focused on high priority items
- Facilitate brainstorming sessions
- Manage time to everyone’s satisfaction
Summary
PS consultants have many opportunities to bring clients together in order to ensure PS direction is in alignment with client goals and to generate new ideas and creative visions.
These should be two-way exchanges and require the consultant to use very specific facilitation skills to ensure success. In Facilitating the Client Meeting for Professional Services, participants will learn these skills, with enough lab time allocated to build a high level of comfort and confidence for participants in the application of these techniques.